Refund & Exchange Policy

Welcome to our special corner of the internet, where we bring you the most amazing dates from the UAE! Imagine dates so good they feel like a sweet hug for your taste buds. We're not just any store – we're all about the best, handpicked dates that make your snack time super special.

At, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not entirely satisfied with your product, we offer a hassle-free return and exchange policy, subject to the following rules:

Accept returns?

Return method:
Customers can return items either in-store or by mail.

Item condition:
Returned items must be in new condition, unworn, unwashed, and with all original tags attached.

Restocking fee:
A restocking fee of £15 will be deducted from the refund amount for each returned item.

Return reason and fees:

  • For returns due to remorse, customers are responsible for the cost of return shipping.
  • For returns due to defects or faults, Arabian Dates will cover the cost of return shipping.

Procedure for Returns and Exchanges:

  1. Contact our customer service team to initiate the return or exchange process.
  2. Provide your order number and reason for return/exchange.
  3. Follow the instructions provided by our customer service team for either in-store return or mail return.
  4. Ensure that the item is securely packaged and includes all original packaging and tags.
  5. For mail returns, affix the provided return label and drop off the package at your nearest postal service provider.
  6. Once we receive the returned item and verify its condition, we will process your refund or exchange promptly.

Additional Information:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow 2 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • Exchanges are subject to product availability. If the requested exchange item is not available, we will issue a refund instead.
  • Certain items may be non-returnable or non-exchangeable. Please refer to the product description or contact our customer service team for more information.

For further assistance or inquiries regarding our return and exchange policy, please don't hesitate to contact our customer service team. We are here to assist you in any way we can. reserves the right to amend or update this return and exchange policy at any time without prior notice.